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Frequently Asked Questions

Get answers to the most common questions about our IT services and solutions.

Co-managed IT is a partnership model where we work alongside your existing IT team or provider. You maintain control while we handle day-to-day tasks, monitoring, and support that free up your team for strategic work.

You get Australian account management and compliance oversight combined with certified Filipino engineers providing 24/7 support at 65% less cost than local-only solutions.

Plans start from $1,000/month for small teams. Our Professional Package (26-75 users) costs $2,000-$3,500/month – typically 50-65% less than traditional MSPs. No setup fees, month-to-month contracts.

All packages include helpdesk support, monitoring, and reporting. Higher tiers add security monitoring, project hours, and dedicated technician time. Additional services available à la carte.

Most clients are onboarded within 5-10 business days. We offer a 30-day satisfaction guarantee – if you're not happy, cancel anytime with no questions asked.

Yes! We integrate seamlessly with your existing MSP, internal IT team, or technology stack. We handle the tasks you specify while your team maintains control.

Still have questions?

Our team is ready to help you find the perfect co-managed IT solution.